Privacy Policy

Effective date: September 2, 2026

1. Who we are

This website, luna-games.com (the “Site”), is operated by LUNA games, a game development studio based in Novosibirsk, Russia (“we”, “us”). This Privacy Policy explains what personal data we collect through the Site, why we collect it and how we handle it.

2. What data we collect

We collect personal data only when you submit one of the contact forms on the Site. Depending on the form, this includes:

• your name;
• your phone number;
• your e-mail address;
• any details about your project that you choose to share.

We also collect standard technical information that any website receives: IP address, browser type, pages visited and referring site. This information is not linked to your identity and is used for the security and operation of the Site.

3. Why we use your data

• to respond to your request and discuss your project;
• to prepare a quote and, if you decide to work with us, to conclude and perform a contract;
• to keep records of our communication in our customer relationship management (CRM) system;
• to comply with legal obligations.

We do not sell your personal data and we do not use it for third-party advertising.

4. Legal basis

We process your personal data on the basis of your consent, which you give by ticking the consent box and submitting a form, and, where applicable, in order to enter into and perform a contract with you. You may withdraw your consent at any time (see section 8).

5. Who has access to your data

Your data is accessed only by our team members who handle client requests. To operate the Site and process requests we use the following service providers, who process data on our behalf and under our instructions:

• hosting provider (servers located in the Russian Federation);
• CRM system, where requests are stored and managed;
• SMS and messaging services used to notify our managers about new requests.

We may disclose personal data if required to do so by law or a lawful request of a public authority.

6. International data transfer

We are located in the Russian Federation and your data is stored and processed there. If you contact us from another country, you acknowledge that your data will be transferred to and processed in Russia in accordance with this Policy and applicable law, including Federal Law No. 152-FZ “On Personal Data”.

7. How long we keep your data

We keep the data from your request for as long as it is needed to respond to you and, if a project follows, for the duration of our cooperation and the retention period required by law. If no cooperation follows, we delete or anonymize your data within three years of your last contact with us, unless you ask us to delete it earlier.

8. Your rights

You have the right to:

• request information about the personal data we hold about you;
• ask us to correct, update or delete your data;
• withdraw your consent to processing at any time;
• object to processing or request that it be restricted;
• lodge a complaint with a supervisory authority.

To exercise any of these rights, e-mail us at ir-sib@mail.ru. We will respond within 30 days.

9. Cookies

The Site uses a small number of cookies that are necessary for it to work (for example, to remember that you have closed the cookie notice). We may also use analytics services, such as Google Analytics, to understand how visitors use the Site; such services set their own cookies and collect anonymized usage statistics. You can disable cookies in your browser settings; the Site will keep working, although some features may be affected.

10. Security

We use reasonable organizational and technical measures to protect your data from unauthorized access, alteration, disclosure or destruction, including access control, encrypted connections (HTTPS) and restricted access to our CRM.

11. Children

The Site is intended for business customers. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to this Policy

We may update this Policy from time to time. The current version is always published on this page with the effective date at the top.

13. Contact

LUNA games, Aurora Business Center, 64 Semyi Shamshinykh St., office 412, Novosibirsk, Russia.
E-mail: ir-sib@mail.ru, Telegram: @dimairs.